Terms and Conditions 

Effective Date: January 1, 2025

These Terms and Conditions (“Terms”) govern the services provided by Exquisite Plans LLC (“we,” “our,” or “us”), a professional event planning company located in Raleigh, NC. By engaging our event planning services—including travel planning, corporate events, weddings, and other special events—you (“Client,” “you,” or “your”) agree to abide by these Terms. Please read them carefully.

1. Services Provided
Exquisite Plans LLC offers comprehensive event planning services, which include but are not limited to:
  • Travel Planning: Coordinating logistics for personal, corporate, or group travel, including accommodations, itineraries, transportation, and activities.
  • Corporate Events: Organizing retreats, meetings, conferences, workshops, team-building events, and other business-related gatherings.
  • Weddings: Full-service wedding planning, including venue selection, vendor coordination, design, decor, and on-the-day execution.
  • Memorable Events: Planning and coordinating milestone celebrations such as anniversaries, birthdays, holiday parties, galas, and other significant life events.
     
2. Client Responsibilities
  • Provide Accurate Information: You agree to provide complete, accurate, and timely details regarding your event, including budget, preferences, timelines, and other essential information.
  • Timely Communication: You agree to respond to communications and decisions promptly to prevent delays in the planning process.
  • Compliance: You agree to comply with any applicable local, state, or federal laws, including securing necessary permits and insurance for your event.
     
3. Payment and Fees
  • Consultation Fees: A non-refundable consultation fee may apply for initial event discussions. This fee will be communicated to you in advance and will be credited toward your final service fee if you choose to proceed with booking our services.
  • Planning Fees: A non-refundable planning fee is required for all services rendered. This fee will be communicated to you in advance and will be credited toward your final quote upon booking.
  • Deposit: A non-refundable deposit is required to secure our services. The deposit amount will be outlined in your service agreement and may vary depending on the event’s scope.
  • Final Payment: The remaining balance is due no later than 90 days before the event, unless otherwise agreed in writing. Failure to pay on time may result in cancellation of services and forfeiture of the deposit.
  • Additional Costs: You are responsible for all third-party costs, including but not limited to venue rentals, catering, travel expenses, entertainment, and vendor services. Exquisite Plans LLC will coordinate with vendors and make payments on your behalf. You must review and approve invoices promptly and ensure timely payments.
  • Late Fees: Late payments may incur additional fees, as outlined in your proposal, quote and or service agreement.
     
4. Cancellations and Refunds
  • Client Cancellations: If you need to cancel any service, you must notify Exquisite Plans LLC in writing. Refund eligibility and cancellation terms depend on the service and the timing of the cancellation. Specific terms will be outlined in your approved quote or service agreement.
  • Vendor Cancellations: In the event of a vendor cancellation, Exquisite Plans LLC will make reasonable efforts to secure a replacement, but we are not liable for any financial losses resulting from vendor cancellations.
  • Force Majeure: In the event of unforeseen circumstances (e.g., natural disasters, pandemics, or other emergencies), both parties may be excused from performance under the agreement. We will work with you to reschedule or find an alternative solution.
  • Service Termination: Exquisite Plans LLC may terminate services at its sole discretion for any reason, with written notice.
     
5. Event Changes
  • Client-Initiated Changes: Any significant changes to the event details—such as the date, time, location, guest count, or major logistics—must be communicated as soon as possible. Some changes may incur additional fees and may alter the original timeline or plan.
  • Exquisite Plans-Initiated Changes: While we aim for seamless execution, Exquisite Plans LLC reserves the right to make necessary adjustments due to circumstances beyond our control (e.g., vendor availability or changes in regulations). We will notify you promptly of such changes.
     
6. Liability and Insurance
  • Liability: Exquisite Plans LLC is not responsible for any injury, loss, damage, or accident that occurs during the event, including those caused by third-party vendors or attendees. Clients are strongly advised to secure event and/or travel insurance to cover any liabilities or property damage.
  • Insurance: We recommend clients obtain appropriate insurance to address any potential issues, such as cancellations, vendor problems, or accidents.
     
7. Intellectual Property
  • Ownership of Materials: All designs, plans, concepts, and creative works produced by Exquisite Plans LLC remain the intellectual property of Exquisite Plans LLC unless otherwise specified in writing.
  • Client Use of Photos: Exquisite Plans LLC may use photographs, videos, and other media from your event for marketing, promotional, and portfolio purposes unless you request otherwise in writing.
     
8. Confidentiality
  • Both parties agree to maintain confidentiality regarding any information shared during the planning process. Neither party will not disclose any personal or proprietary information without prior consent, except where required by law.
  • Reservation Details: All reservation details are confidential and will not be shared with anyone outside of the parties directly involved.
  • No Transfer of Services: Our services may not be transferred to any other company, agent, or third-party vendor without written consent.
  • Vendor Communication: Exquisite Plans LLC manages all vendor communication directly to ensure accuracy and consistency in the planning process. We do not authorize direct communication between clients and third-party vendors. All vendor communication must go through Exquisite Plans LLC.
     
9. Indemnification
The Client agrees to indemnify, defend, and hold harmless Exquisite Plans LLC, its employees, agents, and contractors from any and all claims, damages, liabilities, or expenses (including legal fees) arising from the Client’s actions, negligence, or breach of these Terms.
  • Waiver of Class Actions: Any disputes must be resolved individually, and not as part of a class action, collective action, or similar proceeding. Claims will be handled on an individual basis.
     
10. Dispute Resolution
  • Negotiation and Mediation: Any disputes arising from these Terms or our services should first be addressed through negotiation. If necessary, mediation will occur in Raleigh, NC. If a resolution cannot be reached, disputes will be governed by the laws of the state of North Carolina.
  • Arbitration: By using Exquisite Plans LLC’s services, you agree that any claims will be resolved through binding arbitration, rather than in court. Arbitration will take place in Raleigh, NC, under the rules of the American Arbitration Association (AAA) and the Federal Arbitration Act (FAA). The decision of the arbitrator will be final and binding, with limited exceptions as allowed by law.
     
11. Amendments
Exquisite Plans LLC reserves the right to modify these Terms at any time. Any changes will be communicated to you in writing and will take effect from the specified date.

12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions or any other aspects of our services, please contact us at:

Exquisite Plans LLC
1030 N. Rogers LN, Suite 121-2157
Raleigh, NC 27610
Email: contact@exquisiteplans.com
Office Hours (Eastern): Tuesday - Thursday, 10:00 AM - 4:00 PM

By engaging Exquisite Plans LLC, you acknowledge that you have read, understood, and agree to these Terms and Conditions. We look forward to partnering with you to create an extraordinary experience!